A Customer Service Exchange That Went Viral

Customer Service

Remember that just one good deed for a customer can win her over for life.

This Surprising Customer Service Exchange Has Gone Viral

Customer complaints are the norm on social media, but a recent Facebook post shows positive interactions can easily go viral. Kelly Blue Kinkel bought a winter coat from online retailer Zulily before Christmas. When she decided not to keep the purchase, she contacted the company to see how to return it. That’s when, she says, the representative she spoke with gave a shocking response. She posted about the exchange on Facebook: “I spoke with a sweet young man named Patrick, and he…
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