If you manage social media for your business, you’ll want to check this out.
How to Master the 21 Social-Media Conversations You Will Face
On social media—whether you’re a business, a brand, or an individual—you’ll likely come across plenty of different conversations — each presenting a unique challenge. For instance: How do you appease an angry commenter? How do you handle a technical question? What to do with a troll? It can feel overwhelming. If you take a step back and examine the emotions and psychology in play during each conversation, things can become a lot clearer and
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