How to Handle 21 Types of Social Media Conversations

How to Answer

If you manage social media for your business, you’ll want to check this out.

How to Master the 21 Social-Media Conversations You Will Face

On social media—whether you’re a business, a brand, or an individual—you’ll likely come across plenty of different conversations — each presenting a unique challenge. For instance: How do you appease an angry commenter? How do you handle a technical question? What to do with a troll? It can feel overwhelming. If you take a step back and examine the emotions and psychology in play during each conversation, things can become a lot clearer and
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